Exploration of the Dynamics of Administrative Workload and Watpers Staff Performance in the Polda of the Special Region of Yogyakarta

Abstract

High administrative workload has become a major challenge in public sector organizations because it may affect work effectiveness and employee performance. In the Personnel Affairs Division (Watpers) of the Human Resources Bureau of the Yogyakarta Regional Police, administrative complexity, fluctuating workloads, and limited organizational resources are considered factors associated with staff performance. This study aimed to explore the dynamics of administrative workload and its relationship with the performance of staff at the Watpers Division of the Human Resources Bureau, Yogyakarta Regional Police. A qualitative descriptive approach was employed. Informants were selected using purposive sampling, involving three administrative staff members from the Subdivision of Spiritual, Physical, and Personnel Honor Development and the Subdivision of Retirement and Personnel Termination. Data were collected through in-depth interviews, participant observation, and document analysis. The data were analyzed using the interactive model of Miles, Huberman, and Saldaña, including data reduction, data display, and conclusion drawing. The findings indicate that administrative workload is influenced by workload fluctuations, lengthy bureaucratic procedures, limited personnel, and inadequate work facilities. These conditions affect the timeliness of task completion, work process efficiency, and work pressure, although the quality of work outcomes is maintained through staff experience, teamwork, and a multi-level review system. Staff members adopted several adaptive strategies, including work planning, task prioritization, and the utilization of previous administrative records. The study concludes that more proportional workload management through equitable task distribution, bureaucratic simplification, additional personnel, and improved work facilities is essential to support staff performance and enhance the effectiveness of administrative services.