Trust as a Mediator of the Effects of Perceived Usefulness and Perceived Ease of Use on the Satisfaction of Parents and Guardians as PSP Mobile Users

Abstract

Digitalization in Islamic educational institutions demands rapid technological adaptation from stakeholders. This study analyzed trust as mediator of the effects of the perceived usefulness and perceived ease of use on the satisfaction of parents and guardians as PSP (Platform Sekolah Pintar) mobile users. This quantitative approach research collected the data with a purposive sampling technique from 100 active student guardians at the Roudlotul Mubtadiin Balekambang Islamic Boarding School, Jepara. The researchers then analyzed the data with Partial Least Squares (PLS) via SmartPLS 4. The direct effect test results indicate that perceived usefulness, perceived ease of use, and trust positively and significantly influence student guardian or parent satisfaction. The indirect test also proves that trust partially mediate the correlation between perceived ease of use and satisfaction. However, the researchers found non-mediating role of trust in the effects of perceived usefulness on satisfaction, suggesting the capability of the application to directly stimulate student guardian and parent satisfaction without reinforcement from a new trust aspect. This situation could occur since the trust factor is already sociologically and culturally inherent within the pesantren environment.